Home Care
Premier Home Care service London - Compassionate Care at Home London
As a trusted home care provider, Tidal Living Premier Home Care service in London focuses on efficient care delivery with the person in care first approach.
Our home care agency in London knows that needing home care services is a very different experience for each person. Be it hourly home care visits or 24-hour home care services, we customize your plan for your care so it integrates seamlessly with your routine while delivering care that is above the industry standard.
Why Choose Tidal Living for Care at Home Services?
Rest Assured with an Experienced Care Team
At Tidal Living, we are committed to nurturing highly skilled care professionals. Care specialists are trained in many areas relevant to the patient, which they will practice in the course of the patient’s care and support. These include manual handling, first aid, dementia care, safeguarding, medication management, and health and safety, with all care specialists also DBS screened and first aid trained.
Clients receive nurse-supported care in the comfort of their home – this is made possible because comfort is a top priority, and this is what the care team guarantees.
Personalised Care Plans Designed Around You
The diverse conditions we provide support for range from basic daily living assistance to supporting complex medical needs and requirements.
Every relationship begins with an extensive assessment. This assessment considers one's medical history, personal preferences, family support, and the overall safety of the home. Based on the results, we formulate custom care plans. The care plans we develop contain goals and services to be rendered along with the timeline.
Our approach is flexible care plans that can be modified to address evolving needs. We do not lose focus, themselves, on preferences and outcomes, leaving the people at the heart of the process – person-centred. Fulfillment of care promises ensures the principles of dignity, independence, and control are respected.
Dynamic home care support packages designed to be responsive are available
Hourly Home Care Services
Home support services operate on an hourly basis, are flexible, and responsive to the various levels of support that people require.
Even with 30 minutes of assistance once a week, to multiple hourly visits through the day, our professionals promise a flexible solution.
Included in the care plan are:
- Helping the client with personal care to support bathing, dressing, and grooming.
- Support with medication and reminders to take prescribed medication.
- Assistance with light household chores and meal preparation.
- Support through companionship and engaging socially.
- Assistance with moving and transportation.
- Support with shopping and chores.
- Providing emotional support and productive hands.
24 Hour At-Home Care for Complete Support
Our professional and trained caregivers assist and support individuals in/their residence, thus offering 24-hour home care services, as well as other features and services for free, while ensuring and protecting their right to privacy. Care teams to maintain quality assurance standards work in shifts, day and night.
This strategy encompasses the following:
- Ongoing help and complete supervision
- Qualified professionals working overnight
- Ability to provide first aid
- Working together as a unit
- Keeping records of the care and interacting with the family.
- Assistance with other medical care if necessary
Home Care 24/7 for Complex Medical Needs
Our in-home care 24/7 services assist individuals with medical, surgical, and other severe ailments. Special care and attention are provided both personally and with the medical skills required.
The more complex care services include:
- Assistance with Dementia
- Stoma and PEG care
- Neurological and spinal injuries
- Recovery post-surgery
Home Care Services and Support during Emergencies
Emergencies and other unplanned scenarios need to be dealt with instantly. The qualified personnel of Tidal Living Home Care Services will assist in the case of sudden family crisis, illness, and are required to sustain a chain of care.
Our confrontation with crises has several aspects, including:
- Arranging same-day care, when possible
- Intervention and crisis stabilization
- While waiting for a concrete solution, one can secure provisional care.
- Short-term respite care for family caregivers.
After Surgery Care and Recovery Support at Home
Recovery from surgery requires specialist attention and careful monitoring. We provide our clients with the needed medical supervision and personal attention, so they can feel comfortable and recover safely in a home environment, rather than a medical institution.
Post-surgical care involves:
- Wound monitoring and care
- Administering and managing medication
- Mobility and physical therapy support
- Mealtime and nutrition management
- Medical appointment transportation
- Emotion support throughout the recovery
- Communication with health providers
- Recovery collar
- Safety monitoring and fall prevention
Comfort Home Care for End-of-Life Support
Throughout our lives, we go through many difficult and painful times. The comfort home care services we provide help clients and families caring for a loved one with compassion and dignity. We focus on providing pain management, emotional support, and support for a more peaceful passing surrounded by loved ones.
Palliation comfort care services encompass:
- Coordinating necessary specialist care
- Managing pain and other symptoms
- Emotional and spiritual comfort
- Support and training for family caregivers
- Family respite care
- When necessary, 24-hour cover
- Resources for bereavement assistance
Trusted Home Care Through Quality Assurance
CQC Regulations and Standards
With the Care Quality Commission (CQC), which audits clients, Tidal Living confirms it operates under stringent regulations and fulfills the care industry’s highest standards.
Our fully licensed status is a testament to the professionalism we have, as well as how we abide by the regulations that are set forth.
These guidelines include:
- Quality and safety of care
- Training and competency of the staff
- Safeguarding
- Management of medication
- Health and safety policies
- Standards of privacy and dignity
Monitoring and Feedback Continuity
After the first provision of a service, we strive to maintain a high standard of service and proactively gather and track reviews. This enables us to provide the most optimal care service for our clients. Constant evaluation, communication with families, and the revisiting of care plans confirm that the care continues to evolve to the changing needs of the clients.
Quality assurance measures are:
- Supervision of care team members
- Client satisfaction
- Family contribution
- Clinical feedback
- Continuous professional development
- Best practice implementation
Domiciliary Care Across London
Covering Every Part of London
From South to East and all the boroughs in between, Tidal Living is well-equipped to address all of your care needs, no matter where.
We cover:
- Parts of Central London
- Parts of South and South East London
- East London and the nearby regions
- West London
- North London and the nearby boroughs
Surrounding regions of England
Local Manager Support
Every client has a care manager, and all the managers schedule a waiting period to meet clients at the client’s home.
This Manager acts as the main contact for the proper integration and resolution of issues during the care pathway.
Tasks for local managers include:
- Commencement of evaluation and care pathway formulation
- Aligning care personnel with client requirements
- Ongoing assessment and audits
- Coordination for the emergency response team
- Support and communication with the family
- Changing the service as the requirements grow
Support for Independent Living
Preserving Dignity and Independence
Delivered care services aim at achieving the person’s optimum level of independence. We understand that the well-being of an individual is enhanced when a person is able to remain in the comfort of a home with familiar surroundings, treasured belongings, and neighborhood ties.
Support for independence includes:
- Training and support in using mobility aids, self-care skills retention
- Facilitation of social relationships
- Participation in community activities
- Pursuit of activities and interests
- Daily routine establishment and maintenance
Stability and structure
Self-care goes hand in hand with emotional support and companionship. We understand that emotional health is an important aspect of well-being. Sisters or carers who are friendly and dedicated can provide real companionship and take an active part in conversations that encourage joy and integration.
Companionship services cover a range as listed below:
- Conversation and social contact for at least one hour a day
- Participation in shared activities and interests
- Outdoor activities and excursions
- Community participation
- Facilitating the person to connect with their family and friends
- Providing support as a person goes through challenges
Financial Planning and Private Care Options
As a Private Provider, Tidal Living offers Private Care Benefits in the form of package solutions that are customized to the individual’s needs and preferences.
As mentioned above, private care allows you to self-determine your type of care, the type of visits, and the intricacies of the agreed-upon services.
These advantages include:
- Control over the care plan.
- Freedom to choose meals and bedtime.
- Flexibility in schedule and in the delivery of services.
- Matching dedicated carers to the person in their care, appropriate to their personality and other interests.
- No waiting lists and no red tape.
- Exceptional quality assurance and standards.
Transparent pricing and flexible payment options.
We practice transparent and honest pricing in all our home care packages, and pricing is based on the specific needs of the families to ensure clarity in planning for both short and long-term care.
Our flexible approach consists of:
- 30-minute visits to 24-hour care
- Weekly, daily, or hourly services
- Emergency and respite care
- Portability of services that scale with increasing needs
- Direct and concise pricing
- completely transparent with no hidden charges.
Starting with Tidal Living
Commencement of the Consultation & Assessment.
The journey of the entire care process is incredibly seamless if… Advanced consultations shall determine all the needs with the discussed options and all the required services of the future packages, based on the assessments, which helps in deciding which home care packages shall align with any specific living conditions.
Our assessment includes, but is not limited to:
- Current medical and health conditions.
- Daily living activities and the associated challenges.
- Particular lifestyle and Preference.
- The level of involvement of the family.
- Safety assessment of the home environment.
- Cultural and religious needs
Creation of the Care Plan
Based on the assessment, we create care plans with specific services, schedules, and objectives. These plans act as guides to deliver quality care targeting the needs of the care recipient and allowing maximum autonomy.
Elements of a care plan include:
- Identified services and activities
- Preferred time and days
- Criteria for staff selection
- Emergency response
- Medical scheduling and other coordination
- Family care and their communication preferences
Matching and Introduction of Carers
We start the process of giving care by taking clients and their families to the members of the care team who will look after them. During the initial meeting, staff members assess their attributes, work-related skills, and hobbies to simplify the formation of a bond of trust and a fruitful working relationship with the clients.
Common Questions and Answers
We deliver home care services to clients with a range of conditions, including chronic illnesses, limited mobility, post-surgery, dementia, Parkinson's, other neurological disorders, spinal cord injuries, and aging. We customize home care services to suit the medical and personal needs of the clients.
Our services for home care emergencies can be provided within 24 hours after the first communication. Care staff can be deployed the same day if the situation is critical.
We have a pool of qualified professionals who deal with most unforeseen needs and crises with speed and effectiveness.
We offer services that include supervision and continuous personal care, medication assistance, meal preparation, light housekeeping, companionship, and care coordination with other providers. Care assignments are made so that coordinated shifts are in place to provide support 24 hours a day.
Yes. Many clients appreciate the combination of hourly home care with overnight home care a few nights a week and other fully personalized home care packages.
Quality is secured in training and equipping staff with the CQC regulatory standards, DBS supervision, feedback for continuous care and revisions, alongside service monitoring. Our home care services approach is built around quality and care.
Unlike other providers, we offer person-centred care, have thoughtful and skilled personnel, extensive service offerings, open communication, and adaptable home care packages.
We aim to offer comfort while maintaining dignity and independence, and focusing on expert individual care.
Yes, our after-surgery care at home services support recovery from procedures, including orthopedic surgeries, cardiac procedures, general surgeries, and various outpatient procedures. We work alongside surgical teams to provide adequate post-operative care and ensure a safe recovery.
Home care 24/7 is usually reserved for individuals with sophisticated medical problems, significant difficulties with movement, dementia, or an extreme proclivity to falls and medical crises. Our evaluation system assesses what care is appropriate
All carers go through a complete training and development schedule consisting of induction and refresher courses on manual handling, first aid, dementia care, safeguarding, medication, health and safety, and much more. Continuous professional development and clinical supervision are important to maintain the standards of the company.
We have internal privacy policies alongside GDPR compliance. All members of staff sign confidentiality contracts, and care documentation is held on secure platforms.
The protection of a client’s identity is of utmost importance and is only disclosed to individuals directly responsible for providing care.
